Course Information

Introduction

This five-day course shows how to plan, lead and embed change that affects people. It focuses on predictable human responses and practical steps to reduce resistance and increase adoption. You will practice tools for stakeholder engagement, manager coaching and measurement so change delivers the intended outcomes.

Objectives

1. Assess organisational readiness and identify people risks that threaten a change initiative.
2. Design stakeholder engagement plans with roles, messages and timing tied to real work changes.
3. Build communication, training and manager-support plans that enable people to do new tasks.
4. Coach managers and change agents to handle resistance and sustain new behaviours.
5. Define adoption metrics and set up simple feedback loops to measure benefits and adjust interventions.

Who Should Attend?

1. Change managers and business change leads responsible for programme delivery.
2. HR business partners and organisational development specialists who support transitions.
3. Project and programme managers accountable for implementing changes.
4. Middle managers and department heads who must translate change into day-to-day work.
5. Internal communications leads and learning specialists who design engagement and training.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.